Refund policy
At Vital Finds, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help!
Returns:
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items:
Certain items, such as personalized products, gift cards, or items marked as "Final Sale," are not eligible for returns.
Process:
- To initiate a return, please contact us at [your email address] with your order number and a description of the issue.
- Once approved, we’ll provide you with a return shipping label and instructions.
Refunds:
- Refunds will be issued to your original payment method once the returned item is received and inspected.
- Please allow 5-7 business days for the refund to process.
Exchanges:
If you’d like to exchange an item, follow the same process above, and we’ll assist you with the exchange.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
If you have any questions or concerns, feel free to reach out to us at info@vitalfinds.store
Thank you for shopping with Vital Finds!